Gym Rules & Safety Information

Climb Safe. Climb Strong. Have Fun.

Welcome to Flow Climbing — we’re committed to a fun, safe and inclusive environment for every climber. Please review our rules, responsibilities and expectations before your visit.

Create Account & Sign Waiver Read FAQs
Age 10+ Children 10–14 must be supervised by a parent/guardian.

Safety Rules

1. General Safety Guidelines

  • Minimum age 10+
    Children 10–14 must be supervised by a parent/guardian.
  • Create an account & sign the waiver
    Complete your profile online before your first climb.
  • First-timer induction
    Brief bouldering induction for new climbers.
  • Dress for safety
    Closed-toe climbing shoes (rentals available). Avoid loose jewellery or dangling items.
  • No food or drink on mats/walls
    Keep the climbing surface clear.
  • Be aware of others
    Watch for climbers above/below and for falling holds.

2. Wall & Fall Safety

  • Climb within your ability
    Ask staff for assistance if unsure.
  • Always land on the mats
    Step down safely and avoid unsafe zones.
  • Don’t climb under others
    Give way and use designated entry/exit zones.
  • Chalk & shoes only
    No ropes/harnesses unless in a supervised program.
  • Do not climb if impaired
    Avoid climbing when unwell, injured or under the influence.

3. Membership & Booking Policies

  • Passes & memberships
    Terms apply for cancellations/pauses; see pricing & policy.
  • Book online
    Faster entry and better equipment availability.
  • Policy compliance
    We may suspend access for unsafe or non-compliant behaviour.

4. Children & Youth Climbers

  • Active supervision
    Parent/guardian must supervise 10–14 year olds.
  • Youth programs
    Coaching and technique training available.

5. Respect & Community Standards

  • Be kind & respectful
    No bullying, harassment or reckless behaviour.
  • Report hazards
    Tell staff about damaged holds or unsafe areas.
  • Pets & filming
    Pets in café/lounge only; get consent before filming others.

6. Health & Medical Considerations

  • Check with your doctor if needed
    Especially for pregnancy, recent injuries or major conditions.
  • First-aid trained staff
    Safety matting & equipment checked daily.

7. Waiver & Assumption of Risk

Read the waiver summary

Climbing has inherent risks including falls, collisions or equipment failure. By participating you accept responsibility for your own safety and agree to follow staff instructions, signage and policies. Failure to comply may lead to suspension or removal without refund.

8. Your Responsibility

  • Check in at reception
    Sign in and collect rentals if needed.
  • Inspect gear
    Ensure shoes and chalk are suitable.
  • Warm up & progress gradually
    Stay within your comfort and skill zone.
  • Use beginner classes/coaching
    Great for building safe movement patterns.
  • Hydrate & rest
    Look after your body and recover between climbs.

Questions? Our friendly team is here to help on the floor or at reception.